Retention & CRM
Customer Retention
A customer who bought once is the closest customer to buying again. We build automated email and WhatsApp journeys that bring them back to your store at the right time.
- WhatsApp Business
- SMS
- Loyalty programmes
- CRM
Lasting growth comes from returning customers.
Most stores spend their budget winning new customers, then forget them after the first order. We build a system that keeps the relationship going: a welcome message, an abandoned cart reminder, and an offer at the moment they're most likely to buy again.
What you get
Everything included
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01
Automated journeys
Welcome, post-purchase and win-back messages that run on their own.
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02
Abandoned carts
Smart reminders that recover part of the sales that nearly slipped away.
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03
WhatsApp marketing
Messages that arrive and get read, on the channel your customers actually use.
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04
Email
Professionally designed newsletters and campaigns with content worth opening.
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05
Customer segmentation
Different messages by each customer's behaviour, value and purchase history.
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06
Loyalty programmes
Rewards and points that encourage repeat purchases.
Results
Numbers, not promises
Real screenshots from our clients' dashboards for this service, with their names hidden to protect their privacy. Click any screenshot to see it in full.
- 144,565 SAR recovered from abandoned carts for a kitchenware store
- 16.7% of abandoned carts recovered
- 469 carts recovered in 7 months
- 91,321 EGP recovered for a fashion store in two months
WhatsApp · ShopifyFashion store — Egypt
Automatic abandoned cart reminders on WhatsApp in May and June 2026: 261 messages recovered 36 carts.
91,321EGP recovered in two months
ZidHome furnishings store — Saudi Arabia
In a single month: out of 622 abandoned carts, 28 turned into completed orders.
13,715SAR recovered in one month
WhatsApp · CartatKitchenware store — Saudi Arabia
Automated WhatsApp messages for abandoned carts from January to July 2025: 10,749 messages recovered 469 of 2,806 carts — 16.7% of abandoned carts.
144,565SAR in sales that would have been lost
Process
How we work with you
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Customer analysis
We segment your customers by behaviour, value and purchase frequency.
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Journey design
We set the messages and their timing for every stage of the customer relationship.
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Automation
We build the journeys and connect them to your store so they run automatically.
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Optimisation
We measure open, click and purchase rates and improve the messages.
FAQ
Questions about Customer Retention
Are WhatsApp marketing messages allowed?
Yes — through WhatsApp Business and with the customer's consent, following WhatsApp's policies to avoid the number being blocked.
How many messages can we send without annoying customers?
We follow customer behaviour, not a fixed schedule. A message triggered by something the customer actually did rarely feels like spam.
Do I need a separate CRM system?
Not always. Many platforms offer enough tools to start, and we recommend a separate system when your size calls for it.
Start now
Ready to go deeper?
A consultation where we understand your store and its numbers before suggesting anything — then tell you honestly where the growth is.